SCFHT Contact Information
We are located in the Paterson Medical Centre at 1-35 Wolsley St., Kenora, ON P9N 0H8
Phone: (807) 468-6321
Secure Fax: (807) 468-3978
IF YOU HAVE A MEDICAL EMERGENCY, PLEASE CALL 9-1-1 OR PROCEED DIRECTLY TO YOUR EMERGENCY DEPARTMENT
Regular Office Hours
- Monday – Friday, 8:00 a.m. to 4:30 p.m. Closed weekends.
- Some programs and services may be offered after hours. Please contact us at (807) 468-6321 for more information.
- We observe statutory holidays which result in office closures.
Please note that we will close our office for professional development and will keep the public informed as to when these dates occur.
Finding a Family Physician
If you currently do not have a Family Physician, you can register with a service provided by the Ministry of Health & Long-Term Care called “Health Care Connect”. This service assists you in finding a family physician in your community.
For further information you may call 1-800-445-1822 or visit www.ontario.ca/healthcareconnect
Health Care Options
The Government of Ontario has created a website called “Your Health Care Options”. This service helps you find other options and information available about health care services provided in your community. For futher information you can contact the Government of Ontario at 1-866-330-6206 or visit www.ontario.ca/healthcareoptions
If you have a medical concern after hours or on weekends;
Contact Telehealth Ontario
Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. That means quick, easy access to a qualified health professional, who can assess your symptoms and help you decide your best first step. They can help you decide whether to care for yourself, make an appointment with your Family Physician, go to a clinic, contact a community service or go to a hospital emergency room.
A call to Telehealth Ontario does not replace 911 – that always the first number you should call in emergency situations.
Free Access to a Registered Nurse:
1-866-797-0000; TTY 1-866-797-0007
24 hours a day, 7 days a week
For further information, you may also visit the Ministry of Health & Long-Term Care at www.health.gov.on.ca
Contact Telephone Health Advisory Service (THAS)
The Telephone Health Advisory Service (THAS) is an after-hours telephone health advice and triage service for enrolled/registered patients of the Sunset Country Family Health Team (SCFHT)
Based on the information you provide, the nurse will provide health care advice or advise you to see your Family Physician or Nurse Practitioner within a few days. In addition, THAS nurses will have access to the FHTs’ on-call physicians and when appropriate will call the Physician to discuss your symptoms and determine the most appropriate course of action. With your permission, your doctor will receive a written summary of your call the next day, so that your doctor is informed of the nature of the problem and the advice you received.
A call to Telephone Health Advistory Service does not replace 911 – that always the first number you should call in emergency situations.
Free Access to a Registered Nurse:
1-866-553-7205; TTY 1-866-250-3379
Mon to Fri – 5:00 p.m. to 9:00 a.m.
Fri 5:00 p.m. to Mon 9:00 a.m.
Recognized holidays – 24 hours a day
For further information, you may also visit the Ministry of Health & Long-Term Care at www.health.gov.on