Telephone: (807) 468-6321 // Email Us //
Sunset Country Family Health Team
Sunset Country Family Health Team

Sunset Country Family Health Team Nurse Practitioner Clinic
Frequently Asked Questions (FAQ)

1. What is a Nurse Practitioner?

Nurse Practitioners are Registered Nurses with post-graduate education that enables them to practice independently as well as in collaboration with other healthcare providers, which includes referrals to specialists if necessary.

Nurse Practitioners provide a full range of primary care services. They are fully qualified to provide diagnosis and treatment of illnesses and injuries, order and interpret medical testing, prescribe medications, and partner with you to develop health and wellness goals and personalized care plans.

Nurse Practitioners have a holistic approach to providing care, which means that they assess and help you understand how your unique life circumstances impact your health.

2. What does the Sunset Country Family Health Team Nurse Practitioner Clinic bring to the community?

The main goal of the Nurse Practitioner Clinic is to increase opportunities to connect patients to a primary care provider. The Clinic will strive to:

  • Provide fair and equal access to primary care services within Kenora and surrounding area
  • Reduce duplication of primary care services across the system
  • Increase health prevention and promotion services

Patients of the Nurse Practitioner Clinic also have access to a broad range of healthcare services provided as part of the Sunset Country Family Health Team. More information is available at

3. Who is eligible?

We are accepting patients of all ages who meet the eligibility criteria. This includes permanent residents who:

  • Do not have a primary care provider. Primary care providers are family physicians or Nurse Practitioners who are following your care. This includes Waasegiizhig Nanaandawe’iyewigamig (WNHAC)
  • Are registered with Health Care Connect (see below)
  • Have an Ontario Health Card:

4. What is Health Care Connect?

Health Care Connect is a program launched by the Ontario Ministry of Health and Long-Term Care to help Ontarians without a family health care provider find one. More information about eligibility and how to register is available at or by calling 1 (800) 445-1822.

5. Who is not eligible?

  • Medically complex patients (see description below)
  • Patients already registered with a primary care provider (family physician, Nurse Practitioner, WNHAC)
  • Non-permanent, seasonal residents

6. What is “medically complex”?

People who are “medically complex” often require frequent and ongoing medical services from many different providers/organizations. An individual’s health status might be considered medically complex if they:

  • Have been diagnosed with five or more chronic illnesses, especially if these are unstable or not controlled well
  • Take 10 or more prescription medications on a regular basis
  • Require care by many different types of healthcare specialists
  • Are frequently hospitalized due to ongoing health problems

7. How do I apply?

  • If you have not done so already, please register with Health Care Connect at or by calling 1 (800) 445-1822 Monday to Friday, 8am to 4pm CST
  • Once you’re registered with Health Care Connect, they will ask for your consent to provide your information to the Nurse Practitioner Clinic
  • The Nurse Practitioners are using this list to select potential candidates and will then contact you to set up an Intake Assessment
  • You will be notified whether or not you’ve been accepted after the Intake interview

8. Can we register as a family?

We will do our best to keep family members together as patients of the Nurse Practitioner Clinic. If that isn’t possible, for instance a family member is deemed medically complex, we will provide assistance to help your family member find an appropriate primary care provider.

9. Can I be a patient of the Nurse Practitioner Clinic and stay on Health Care Connect to wait for a physician?

No. The Nurse Practitioner Clinic is not a stepping stone while you continue to wait for a family physician. By applying to the clinic, you have elected to have a Nurse Practitioner as your primary care provider. Once accepted to the Clinic, Health Care Connect will be notified that you have found a primary healthcare provider.

10. Will I be able to stay with the clinic indefinitely?

Yes, unless your primary care needs become medically complex at which point we will do our best to help you find a more appropriate primary care provider.

11. What happens if I’m a patient of the Nurse Practitioner Clinic and need to go to the hospital?

You would be admitted to the hospital and cared for as any other patient would be.

12. How long will it take to get an appointment?

There are three Nurse Practitioners working in the Nurse Practitioner Clinic on a daily basis, Monday to Friday. Both pre-booked and same day appointments are available.

13. Does the Nurse Practitioner Clinic take walk-in appointments?

No. This is not a walk-in clinic. It is a primary care clinic and functions in that capacity. This means that appointments are booked with a Nurse Practitioner in the Clinic as you would for any primary care provider. Same day appointments are available for patients of the Clinic.

14. Where is the Nurse Practitioner Clinic located?

It is co-located with the Sunset Country Family Health Team in the Paterson Medical Centre (across the hall from the Surgeon’s Office).

Health Care Connect

Questions? Call us at (807) 468-6321 or send us an email for more information.