• Patient Information

Regular Office Hours

  • Monday – Friday   8:00 a.m. to 4:30 p.m.
  • Closed on weekends and holidays

Please contact reception for our after hour clinic options.

After Hours Care

 If you have a medical emergency please call 9-1-1 or proceed directly to the nearest emergency department. 

If you have a medical concern after hours or on weekends;

  1. Call Telehealth Ontario.
  2. Enrolled/registered patients of the Sunset Country Family Health Team can also call the Telephone Health Advisory Service.

Contact Telehealth Ontario

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse.  That means quick, easy access to a qualified health professional, who can assess your symptoms and help you decide your best first step.  They can help you decide whether to care for yourself, make an appointment with your Family Physician, go to a clinic, contact a community service or go to a hospital emergency room.

Free Access to a Registered Nurse:

1-866-797-0000; TTY 1-866-797-0007

24 hours a day, 7 days a week

For further information, you may also visit the Ministry of Health & Long-Term Care at www.health.gov.on.ca

A Call to Telehealth Ontario does not replace 911 – that always the first number you should call in emergency situations.

Contact Telephone Health Advisory Service (THAS)

The Telephone Health Advisory Service (THAS) is an after-hours telephone health advice and triage service for enrolled/registered patients of the Sunset Country Family Health Team (SCFHT)

Based on the information you provide, the nurse will provide health care advice or advise you to see your Family Physician or Nurse Practitioner within a few days.  In addition, THAS nurses will have access to the FHTs’ on-call physicians and when appropriate will call the Physician to discuss your symptoms and determine the most appropriate course of action.  With your permission, your doctor will receive a written summary of your call the next day, so that your doctor is informed of the nature of the problem and the advice you received.

Free Access to a Registered Nurse:

1-866-553-7205;  TTY 1-866-250-3379

Mon to Fri – 5:00 p.m. to 9:00 a.m.

Fri 5:00 p.m. to Mon 9:00 a.m.

Recognized holidays – 24 hours a day

For further information, you may also visit the Ministry of Health & Long-Term Care at www.health.gov.on

A Call to Telephone Health Advistory Service does not replace 911 – that always the first number you should call in emergency situations.

Finding a Family Physician

If you currently do not have a Family Physician, you can register with a  service provided by the Ministry of Health & Long-Term Care called “Health Care Connect”.  This service assists you in finding a family physician in your community.

For further information you may call 1-800-445-1822 or visit www.ontario.ca/healthcareconnect

Health Care Options

The Government of Ontario has created a website called “Your Health Care Options”.  This service helps you find other options and information available about health care services provided in your community.  For futher information you can contact the Government of Ontario at 1-866-330-6206 or visit www.ontario.ca/healthcareoptions